Our Privacy Policy
Your personal information
This privacy policy explains how we collect and process your personal data. Personal data, or personal information, means any information about an individual from which that person can be identified. This includes information that you tell us, what we learn from you and the choices you make about the marketing you want us to send to you. This policy explains how we do this, what your rights are and how the law protects you.
Changes to data protection law
The law in relation to data protection is changing on the 25 May 2018 when the General Data Protection Regulation comes into force in the United Kingdom and across Europe.
This privacy policy tells you about most of your rights under the new law, but we may need to update it again before the 25 May 2018.
There may also be further changes which we will be required to make to this privacy policy after the 25 May – we will notify you every time we make a change to this policy. We may need to ask you to agree to the changes or refresh your consent to us using your personal information.
Who we are and how you can contact us
We are LingArch Translations Ltd. Our registered office is at 34 Fenchurch Street, London, EC3M 4AJ.
Our data protection officer and representative for all queries in relation to this policy and your data protection rights, can contacted by calling us on +44(0)2080047800.
When we refer to our website, we mean our website at www.lingarch.com
Where we collect your personal information from
We may collect personal information about you in the following ways:
Data you give to us:
- When you register to use our services
- When you talk to us on the phone
- When you use our website
- In emails or letters to us
- When you give us feedback
- At networking or other business-related events
Data we collect when you use our services:
- Payment and transaction data
- Profile and usage data (including cookies, devices, and internet tracking software)
- Content provided for translation and interpreting purposes (may contain personal data, always confidential)
Data we collect about you
We may collect, use, store and transfer different kinds of personal data about you, such as:
- Identity data – name, username, marital status, job title
- Contact data – correspondence address, email, telephone numbers
- Transaction data – payment details, services purchased
- Technical data – IP address, login data, browser type, time zone, device info
- Special categories – children/health data (only if voluntarily provided for translation)
- Translation Memory – created for repeated translations to ensure consistency
Freelance linguists may access content for translation but are bound by strict confidentiality undertakings.
We also collect and use aggregated (non-identifiable) statistical data for improving our services.
How we use your personal information
We are only allowed to use your personal information if we have a legal basis. This may include performance of a contract, compliance with legal obligations, or our legitimate interests.
Examples include:
- To register you as a new customer
- To process and deliver your order
- To manage payments and recover debts
- To manage our relationship with you (terms, privacy notices)
- To administer and protect our business and website
- To deliver relevant website content/ads and measure effectiveness
- To use analytics to improve our services
- To make suggestions about goods or services that may interest you
Who we share your personal information with
We may share your information with:
- HM Revenue & Customs and regulators
- Cezanne
- Microsoft (email, SharePoint, OneDrive)
We require all third parties to respect the security of your data and use it only for specified purposes.
Failing to provide personal data
If required data is not provided, we may be unable to perform the contract or provide services.
Third party links
Our website may include links to third-party websites, plug-ins, or apps. We encourage you to read their privacy policies.
Transferring your personal information outside the EEA
We may transfer your personal data outside the EEA under safeguards such as adequacy decisions, model contracts, or Privacy Shield (for US-based providers).
Data security
We have implemented security measures to prevent unauthorized access, disclosure, or loss of your data. Access is limited to those with a business need, and confidentiality applies.
How long we keep your personal information
We keep personal information as long as you are our customer. Afterward, data may be kept for up to 7 years for legal and record-keeping purposes.
Marketing
We may send you marketing messages if we have your consent or a legitimate interest. You can opt out anytime via links or contacting us.
Your rights
1. Access
You can request a copy of the information we hold (+44(0)2080047800).
2. Correction
You can ask us to correct incomplete or wrong information.
3. Right to object / erasure
You may object, request deletion, or restriction of processing. Legal obligations may prevent full deletion.
4. Withdrawing consent
You can withdraw consent anytime by contacting us. Some services may no longer be available after withdrawal.
5. Data transfer
You may request transfer of your data to a third party (where technically feasible).
6. Complaints
You may complain directly to us or to the ICO. We encourage you to contact us first.